ATELIER THREADFLOW
Bespoke DTGFront & Back
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GLOBAL FULFILLMENT & LOGISTICS POLICY

Shipping, Delivery & Customs Policy

Effective: September 2026 • Worldwide Tracked Shipping & International Freight Terms

1. Print Production
2–4 Business Days
Direct-to-Garment printing, high-temp drying & QA inspection
2. Domestic Transit
3–5 Business Days
USPS Ground / Royal Mail Tracked / DHL Domestic
3. International Transit
5–12 Business Days
DHL Express Worldwide / Local National Postal Partner

1. Two-Phase Delivery: Production + Carrier Transit

Please note that every item is customized on-demand. Total delivery time equals Production Time (2–4 business days) PLUS Transit Time (3–5 days domestic / 5–12 days international). Express shipping upgrades, when available, expedite the courier transit phase but do not bypass the physical chemical curing and printing process required for high-quality garments.

2. International Customs, Import Duties & Tariffs (Buyer Liability)

Cross-Border Taxes & Customs Formalities

Cross-border shipments entering jurisdictions outside our domestic print hubs (e.g. EU, UK, Canada, Australia, Switzerland) may incur import Value Added Tax (VAT), customs tariffs, and local courier handling fees. All customs assessments are determined by the destination government and are the 100% financial and administrative responsibility of the buyer.

THREADFLOW is legally prohibited from declaring falsified values or categorizing commercial merchandise as a "gift." If a recipient refuses to pay assessed customs duties, causing the parcel to be abandoned or destroyed by border authorities, no refund will be granted.

3. Customer Address Accuracy & Undeliverable Parcels

It is the customer's sole responsibility to verify that the shipping name, apartment number, street address, and postal code are accurate during checkout. Our automated fulfillment systems stream delivery coordinates directly to carrier label printers immediately upon order placement.

If a shipment is returned to sender due to an incorrect address, recipient absence, or failure to collect from a local postal depot, the customer must pay a standard re-shipment fee before the package will be dispatched to an updated address.

4. Transfer of Risk & Delivered Status Proof

All commercial shipments are made pursuant to standard FOB Shipping Point terms. Risk of loss and title to merchandise pass to the purchaser once the carrier scans the parcel into transit.

Packages Marked "Delivered": If your carrier tracking confirms delivery with date, time, and GPS coordinate scans, THREADFLOW’s delivery obligations are legally fulfilled. We are not financially responsible for mail theft, porch piracy, or parcels stolen after delivery.

In the event of suspected theft of a delivered parcel, the customer must file an official stolen mail police report with local authorities and file a carrier investigation claim with the postal provider.

5. Shipping Support

For parcels experiencing more than 10 consecutive business days without a tracking update, please contact our logistics support team at: shipping@threadflow-studio.com with your order number.